University Plaza Hotel

The check-in: the check-in was a bit mixed. We arrived a little after 3 p.m. and we were told that the housekeeping staff had yet to clear our room. Which we made the best of it. By going to a CVS (just around the corner). When we returned, it was as smooth as can be. The rooms: we got the executive suite. Which was nicely appointed and was pretty standard. Having our grandkids along the separate room was great. The amenities: we used both the exercise room and both pools since the weather was nice. The exercise room was crowded (Saturday night- go figure) the indoor pool was really fun. It's 3 to 5.5 feet deep. And since we had the whole pool to ourselves, it was great; everyone else was in the outdoor pool. The service: we needed extra pillows and blankets for the pullout sofa. They had everything to us without any delays. The location: it's centrally located, and everything is within several blocks for us. We have been to Springfield several times, and we really enjoyed this place most so far.

The food from the restaurant was very good. We ended up watching the AFC playoff game at the hotel bar, and the staff was amazing. The drinks and food were good too.

The hotel is clean and well equipped. To me, safety is a priority when I travel alone. The indoor courtyard and layout, in addition to providing a welcoming space, provides a higher level of security. The staff are friendly and accommodating. When I need a hotel in Springfield, this is my go to place!

it’s a fine hotel. probably was awesome in the day. but a couple upgrades and it could be awesome again. no fridge in the room. baseboards and doors banged and chipped up, the coffee pot didn’t work. carpet could be replaced. but the staff was very nice and the structure and location is incredible. it’s way better now that breakfast is free cuz it makes it totally worth it. in fact. scratch everything I said. cuz if they do upgrade it then the price is going up. so it’s all good!!!